Frequently Asked Questions

What payments methods do you accept?
We accept all major credit/debit cards along with UPI and Net Banking options. Razorpay is one of the leading payment processing systems that allow you to carry out successful transactions that are completely secure.

How to check the status of my order?
You can log in to your account and check the status through your dashboard or simply email us at [email protected]

How can I modify my order?
You can request minor changes to your order within 3-4 days of placing the order. However, in case you request to major changes such as requesting an alternative product or a substitute, that will depend on the progress of your current order and availability of the new one. Please note that all our products are made to order and are handcrafted, changing or modifying the order can lead to wastage of resources.

How can I cancel my order?
Order placed can be canceled in days from the date of purchase. You need to send us an email at [email protected]

When will I get my refund?
Once the cancellation of the order is approved, it could take up to 7 working days for you to receive the refund into the original mode of payment.

Can I request for special gift wrap?
Currently, we don’t provide a gift wrapping option.

What areas do you service?
We deliver products across India.

When will I get my order?
Generally, products are shipped within 14-20 working days from the date of purchase. Due to pandemic-related issues, orders can be delayed for a longer period of time-based on Government guidelines at that moment.

What if I need to change my Shipping Address?
Feel free to email us at [email protected] and we will get that updates.

What is your return policy?
Every product is prepared to post order confirmation and they are handmade hence any 2 orders can’t be a replica of each other. In case of any slight color difference we don’t provide a return. But if the product is damaged that is any stitching defect then we provide replacement or exchange. For which you will need to email us unboxing video and pics of the damage and the team will help with the exchange.