How do I track my order status?
You can email us at [email protected] We share tracking details with you once the product is shipped.
How do I modify an already placed order?
You can get your order modified in 3 working days from the date of order. You can email us the details at [email protected]
What areas do you service?
We deliver our products all across India.
Can I request a special gift wrap?
Currently we don't provide Gift wrap.
How do I cancel my order?
Order placed can be cancelled in 3 days from the date of purchase. You just need to drop a message on Instagram or Whatsapp or email us.
When will I get my order?
Generally, products are shipped in 10-14 working days post order confirmation. Considering the partial lockdown in place and 35% of staffing in our workforce, some of the orders could take longer than usual. We are doing our best to produce and ship the products within the expected timeframe. However, in case your order is delayed, we hope that you understand and bear with us during this difficult time.
What if I need to change my shipping address?
You just need to DM us and our team will let you know the process if the product hasn't been shipped to date.
What payment methods do you accept?
We accept PayTM/Google pay/Phone Pay, or Bank transfer.
When will I receive my refund?
If the cancellation of the order has been done within 3 days of order placed then refund will be processed in 7 working days.
What is your return policy?
Every product is prepared to post order confirmation and they are handmade hence any 2 orders can't be a replica of each other. In case of any color difference, we don't provide return. However, if the product is damaged that is any stitching defect then we provide replacement or exchange. For which you will need to email us unboxing video and pics of the damage. Our team will help with the replacement.
How can I return my order?
Reach out to our and we will guide on the process and facilitate the replacement process.
What material are your products made from?
Most of our products are made with 100% cotton. Few product varieties are available in Georgette as well.
Are the fabric colors used eco-friendly?
Yes. We always try to keep our products as much as eco friendly as we can.
How long will the products last?
This will determine the usage, washing, and other aspects that involve in the wear-and-tear. We recommend using multiple products so that you are able to give one product enough rest so it slows the process.
What type of packaging material do you use?
We use biodegradable packaging for our products. Although, we are working towards packaging to ease the eco-system.